Track Your Order

Tracking your order

Every Glenmore order ships with tracking. Once your order is dispatched you will receive an email with a tracking number and a link to follow it. If you have that email, use the link in it for the most accurate status.

Tracking can take 24 to 48 hours to start updating after the first scan, and it is normal for it to look quiet for a day or two right after dispatch. On international orders there is often a longer gap while the parcel moves between carriers.

How long it should take

Orders to the United States and Canada typically arrive in 8 to 13 business days, and orders to the United Kingdom, Australia and New Zealand in 13 to 23 business days, counted from the moment you place the order. That window already includes the time we take to prepare and dispatch it, so there is no separate processing wait on top of it. These are estimates based on typical transit times, not guarantees.

Most Glenmore orders ship directly from our suppliers' warehouses in China, which is the main reason for the length of that window. Our transparency statement explains how this works.

If your order is late

If tracking has not updated for an extended period, or your order has not arrived within the estimated window, email hello@glenmorefishing.com with your order number and we will chase it with the supplier and the carrier. If a parcel is genuinely lost we will replace it or refund you.

Changing or cancelling an order

Contact us as soon as possible if you need to change or cancel. Orders move to the supplier quickly, so the window is short. Once an order has shipped we cannot change it, but you can still use the returns process.

Frequently Asked Questions

How do I track my Glenmore order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to the carrier's website. You can also track your order directly from the 'Track Your Order' page on our site by entering your order number and email address. Tracking updates can take 24-48 hours to appear after the shipping confirmation is sent.

Why does my tracking number show no movement yet?

Carriers often generate a tracking number as soon as the label is printed, but the package may not scan in until it is picked up, which can take 1-2 business days. If your tracking has not updated after 3 business days, reach out to our customer service team and we will check the status with the warehouse.

How long does international shipping take for orders to Canada, the UK, Australia, or New Zealand?

Yes. Every order ships free with no minimum, with tracking included. We currently ship to the United States, United Kingdom, Canada, Australia and New Zealand, and cannot accept orders from other countries at checkout. Orders to the United States and Canada typically arrive within 8 to 13 business days, and orders to the United Kingdom, Australia and New Zealand within 13 to 23 business days, counted from the moment you order. Most orders ship directly from our suppliers' warehouses in China, which is why those windows are longer than next-day retail. These are estimates based on typical transit times, not guarantees.

What should I do if my tracking says delivered but I never received my tackle order?

First check with neighbors, your building manager, or any secure location the carrier might use, since packages are sometimes marked delivered a day or two before they actually arrive. If you still cannot locate the package after 48 hours, contact Glenmore support with your order number and we will file a claim with the carrier and get a replacement or refund sorted out.