We would rather over-explain this than have you guess. Here is exactly how shipping and returns work at Glenmore.
Free shipping, five countries
Shipping is free on every order with no minimum, and every order includes tracking. We currently ship to the United States, United Kingdom, Canada, Australia and New Zealand. We cannot accept orders from other countries at checkout right now.
Delivery times
Orders to the United States and Canada typically arrive in 8 to 13 business days. Orders to the United Kingdom, Australia and New Zealand typically arrive in 13 to 23 business days.
These windows are the total wait from the moment you place the order. They already include the time taken to prepare and dispatch it, so there is no separate processing period added on top. They are estimates based on typical transit times, not guarantees, and customs or local postal delays can push them out.
Where your order ships from
Most Glenmore orders ship directly from our suppliers' warehouses in China to your address. We do not hold stock in the United States. That is why delivery takes longer than next-day retail, and it is why shipping is free and prices are low. Our transparency statement covers this in full.
Customs and import duties
For orders outside the United States, any import duties or taxes are set by your country and are the recipient's responsibility. We do not collect them at checkout and cannot predict what they will be.
Returns
You can return an item within 30 days of delivery. It should be unused and in its original packaging.
Email hello@glenmorefishing.com before sending anything back. We will give you the correct return address, which depends on the item and may be international. Return shipping is arranged and paid for by you, and we do not provide prepaid return labels. There is no restocking fee. Once your return arrives and is checked, we refund to your original payment method within 5 business days.
Because return postage can cost more than a low-priced lure is worth, contact us first and we will tell you the sensible option.
Damaged, faulty or wrong items
If an item arrives damaged, faulty, or is not what you ordered, send us a photo and your order number. We will replace it or refund you, and in most cases we will not ask you to ship anything back.